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Faircity Hotels
INTRODUCTION
Dear Travel Partner,
Welcome to our new ‘Travel Trade’ pages – we hope you find them useful and informative. We value you and the business you bring to Faircity Hotels Group and are constantly looking for new ways to make it easier for you to find, choose and book our hotels when looking for accommodation in the Gauteng Region.
Faircity Hotels prides itself on maintaining extremely high standards throughout our properties in our provision of comfortable, safe, friendly and efficient service and a product geared towards the modern-day business and leisure guests available at cost effective prices.
During 2012 we have invested in a new distribution platform to streamline our rate loading and ensure rate and availability parity across all our channels with seamless connectivity to all four GDS's.
Not only are our properties located in key business destinations but most have state of the art meeting facilities and business centres as well as elegant restaurants perfect for relaxing or carrying on meetings into the evening. Our Johannesburg CBD Property, Faircity Mapungubwe and Faircity Grosvenor Gardens in Hatfield consist of self-catering accommodation- ideal for long stay guests looking for a home from home as well as an overnight guest on a business trip.
We have strived to include everything you might need to know about us in these pages, if there is something further you would like to see or if you have any comments about our hotels then we would love to hear from you.
Best wishes
Gustav
LATEST OFFERS
Faircity Falstaff - http://www.falstaff.co.za/specials
Faircity Grosvenor Gardens - http://www.grosvenorgardens.co.za/specials
Faircity Mapungubwe - http://www.mapungubwehotel.co.za/specials
Faircity Quatermain - http://www.quatermain.co.za/specials
Faircity Roodevallei - http://www.roodevallei.co.za/specials
HOTEL CONTACTS
Would you like to discuss a special rate with us? If so, please do contact the person for the appropriate hotel below – in case you would like to secure a group rate across all our hotels then please contact Wayne Ward - sales.quatermain@faircity.co.za
| Falstaff | Wayne Ward | sales.falstaff@faircity.co.za |
| Grosvenor Gardens | Ayesha Jorgee | sales.grosvenorgardens@faircity.co.za |
| Mapungubwe | Grace Mathikge | sales.mapungubwe@faircity.co.za |
| Quatermain | Wayne Ward | sales.quatermain@faircity.co.za |
| Roodevallei | Vicky Engelbrecht | sales1.roodevallei@faircity.co.za |
How to book via GDS
All Faircity hotels are bookable under the "YH" Chain code that we switched to on 1st November 2012
If you have any problems finding our properties under this code please refer to the Frequently Asked Questions guide on this site where we have tried to anticipate and resolve any issues that you might experience.
| Our property codes are under YH chain code and are as follows: | ||||
| Amadeus | Galileo | Sabre | Worldspan | |
|---|---|---|---|---|
| Faircity Falstaff | JNBFAL | 46553 | 005463 | JNBFL |
| Faircity Quatermain | JNBQUA | 46485 | 004593 | JNBQA |
| Faircity Mapungubwe | JNBMAP | 96657 | 054284 | JNBMP |
| Faircity Grosvenor Gardens | PRYFAI | 92030 | 055981 | PRYFI |
| Faircity Roodevallei | PRYROO | 84330 | 053601 | PRYRO |
For any issues relating to rate loading, rate access codes or pseudo city codes please contact our helpdesk on monique@faircity.co.za
For any other issues please contact Monique Cardona, Group Channel Manager at monique@faircity.co.za
How to book with Voice
| Melissa Reitsema | reservations.falstaff@faircity.co.za | +27 11 784 8580 |
| Barbara Hawley | reservations.grosvenorgardens@faircity.co.za | +27 12 430 2032 |
| Melissa Reitsema | reservations.quatermain@faircity.co.za | +27 11 290 090 |
| Lulama Ngumbela | frontoffice.mapungubwe@faircity.co.za | +27 11 429 2600 |
| Adelle Snydert | reservations.roodevallei@faircity.co.za | +27 12 845 5000 |
COMMISSION PAYMENT
We offer travel agent commission of 10% on all our publicly available rates (i.e. excluding negotiated rates)., minus tax to all IATA registered travel agents
How to claim commission?
For commissionable bookings please submit an invoice to the email addresses listed below depending on specified property with guest stay details including, your IATA number, dates of stay, reservation number, commissionable amount, and commission due following the guest’s departure.
| Falstaff | accounts.falstaff@faircity.co.za |
| Grosvenor Gardens | daleen@faircity.co.za |
| Mapungubwe | trynos@faircity.co.za |
| Quatermain | accounts.quatermain@faircity.co.za |
| Roodevallei | accounts.roodevallei@faircity.co.za |
PREPAYMENT - Hotel deposit information
We only accept vouchers from Travel Agents with pre-established accounts with Faircity. If you would like to pre-pay on behalf of your client please submit funds to the appropriate bank account details listed below using the first four letters of the guest surname and arrival date as a reference (e.g. Mr Williams arriving 17th June would be WILL1706)
Please email or fax a copy of the payment transfer to the email addresses below. Please use the same email addresses if you would like to receive a pro-forma invoice
| Falstaff | accounts.falstaff@faircity.co.za | +27 11 784 8580 |
| Grosvenor Gardens | daleen@faircity.co.za | +27 12 430 2034 |
| Mapungubwe | trynos@faircity.co.za | +27 11 838 9125 |
| Quatermain | accounts.quatermain@faircity.co.za | +27 11 290 0901 |
| Roodevallei | accounts.roodevallei@faircity.co.za | +27 12 845 5050 |
FAQ
Sometimes travel agents are unable to find hotels in the GDS. The actual messages displayed to indicate this can differ - in Sabre it can be displayed as "Please Return Alternate Dates"; in Amadeus the property shows as closed; in Galileo and Worldspan the message reads " Hotel Not Available".
In all instances this indicates that the hotel does not have any availability for the dates that you have selected. It is not a problem with the system or connectivity or rate loading, it is simply the case that the hotel is full for the selected dates and/or room types/rates. In this situation please select alternative dates.
Following a cutover to a new chain code there are several reasons why rates may not be displayed. The most common reason is that in Sabre the HST Table needs to be refreshed by the IT department of the agency. In 95% of cases this will resolve the problem. There are however also instances of PCC codes not being loaded or being loaded incorrectly. In this situation our GDS Helpdesk will help resolve the situation immediately. Please e-mail distribution@revenue-performance.com to highlight the problem to our team and we will work on rectifying this asap.
During a cutover to a new chain code the link between the CRS/Switch/GDS goes down temporarily. This may only be for 15 minutes but during this time travel agents may receive the message "Pending Unconfirmed Segment" on the GDS. Travel agents are still able to book offline using the back up database during this time but may be required to wait for final confirmation of bookings. The GDS databases are updated frequently, depending on the property/chain. For Galileo, the database is backed up every 24 hours therefore the information in the database is very current. If however travel agents prefer to check live availability please do not hesitate to contact any of our reservation offices, a list of all numbers are under the "How to book via Voice" section of this site.
In most cases, the rate policies set by the hotel restrict the modification of some rates for example when deposits are involved. Some GDS's will not allow you to "modify" as a result but you may still be able to "cancel and rebook" in the GDS. Please check the policies attached to the rate to find out whether this may be possible.
If you have any problems please contact our GDS helpdesk on distribution@revenue-performance.com
To help us resolve your issues as quickly as possible please give us the following information:
- The name of the GDS that you use
- Your Agency IATA no. (for security)
- The PCC Code for rate access/viewership
- The Rate Schedule
Yes, the chain code is simply an identifier in the GDS. Our hotels can still be found in the GDS if you search by property name, by brand, by location, by facilities, by star grading and all of the other usual ways in which you may search for properties.